Terms of Service

RR Sols Pty Ltd t/a WattleAddr · ABN 56 672 722 486 · Last updated 4 September 2026

1. About these terms

WattleAddr ("we", "us", "our") is a service of RR Sols Pty Ltd (ABN 56 672 722 486), trading as WattleAddr. These Terms of Service, together with our Privacy Policy, our Refund & Cancellation Policy, our Data Processing Agreement, any Service Level Agreement your Order Form references, and your Order Form or selected plan, form the agreement between you ("you", "Customer") and us for your use of the Service. The full list, and which document wins if two disagree, is in the "General" clause.

How you accept. When you create an account in the console you tick a box accepting these terms, and we record the date, time and version you accepted. If you install WattleAddr through the Shopify App Store, you accept these terms when you first use the app. Using the Service is also acceptance. If you use the Service on behalf of an organisation, you confirm you are authorised to bind that organisation, and "you" means that organisation. You must be at least 18 years old and able to form a binding contract.

2. Definitions

• "Service" means the WattleAddr API, developer console, drop-in widgets, SDKs, Shopify app, documentation and related services.
• "Address Data" means Australian address records and related information returned by the Service, derived from the Geocoded National Address File (G-NAF).
• "End User" means an individual who interacts with your application and whose address input is submitted to the Service.
• "Lookup" is the billable unit of usage: one completed address-search session (see "Plans, usage and metering").
• "API Key" means a secret or publishable credential we issue to authenticate calls to the Service.
• "Order Form" means a document we issue or countersign that names your plan, fees and any negotiated terms. Selecting a plan in the console is your Order Form for that plan. Terms printed on or referenced by a purchase order you send us are not part of this agreement and have no effect unless we have countersigned them.

3. The Service

The Service lets you add Australian address autocomplete, verification, standardisation and geocoding to your applications. It confirms that an address exists, returns clean structured components, and provides coordinates.

Scope limitation: deliverability. The Service tells you that an address exists and where it is. It is NOT a postal deliverability, mail-house or address-certification service, and does not provide Australia Post AMAS/PAF certification, DPIDs or barcodes. You must not rely on the Service to determine that mail can be delivered to an address. Consistent with the G-NAF licence, you must not use the Address Data to generate or compile addresses for the sending of mail unless you have independently verified, by reference to a secondary source, that each address is capable of receiving mail.

Changes to the Service. We may add features at any time. Before we remove, or make a breaking change to, any documented endpoint, parameter or response field, we will give at least 90 days' notice by email to the account owner and in our documentation, and keep the old behaviour available during that period. Adding a field or an endpoint is not a breaking change.

4. Accounts and API keys

• You must provide accurate account information and keep it up to date.
• You are responsible for activity under your account and API Keys. Keep secret keys confidential and server-side; restrict publishable keys to the domains your application runs on.
• We store only a prefix and a hash of each key. We cannot recover a lost key; you can rotate or revoke keys at any time in the console.
• Tell us promptly at support@wattleaddr.com.au if you suspect any unauthorised use of your account or keys. We will help you rotate keys and will treat a promptly reported leak fairly when we bill the period it occurred in.
• We may revoke an API key that is at least 90 days old, has never been used, and has no allowed domains configured. We never disable a workspace or revoke a working key for inactivity alone.

5. Acceptable use

You agree not to, and not to permit any third party to:

• use the Service other than through the documented API, widgets, SDKs or app, or attempt to circumvent authentication, rate limits or quotas;
• use the Service as a download rather than a lookup: copying a substantial part of the address database through the API, widgets or automated queries, or operating a service whose purpose is to redistribute the results of the Service to others as a dataset;
• resell, sublicense or provide the Service to third parties except as necessary to operate your own application, or share API Keys across unrelated products;
• use the Service unlawfully, to infringe others' rights, to send unsolicited communications in breach of the Spam Act 2003 (Cth), or in breach of the Privacy Act 1988 (Cth);
• interfere with or disrupt the integrity or performance of the Service, or probe, scan or test its security without our prior written consent;
• misrepresent your identity or that of your End Users, or use the Service to process address data you have no lawful basis to process.

Nothing in this clause restricts what you may do with G-NAF itself. It is open data, and you may obtain it directly from data.gov.au under the Open G-NAF End User Licence Agreement. This clause restricts use of our Service, not use of the dataset.

You may cache and store an address result you have retrieved for your own operational use (for example, storing the address a customer selected). Because G-NAF is refreshed quarterly and identifiers can change between releases, store the returned formatted address and components as well as the identifier.

6. Plans, usage and metering

We offer a Free tier, paid plans (currently Starter and Growth), and custom Enterprise & Government arrangements. Current inclusions and prices are on our pricing page and are confirmed on your Order Form or plan selection. Prices are in Australian dollars. Prices displayed on our pricing page include GST where it applies; GST is itemised separately on every tax invoice rather than added on top of the displayed figure. Where a price is quoted to you exclusive of GST, for example in an Enterprise & Government Order Form, we say so and add GST where it applies.

Metering is session-based. The autocomplete requests a person makes while finding one address, together with the final retrieval, count as a single billable Lookup. Autocomplete keystrokes on their own are fair use and are not separately billed. We measure usage using our systems, and our records are the definitive record of usage absent manifest error.

Quotas and overage. The Free tier is a hard cap: once its monthly Lookup allowance is reached, billable requests are refused until the next period or an upgrade. Starter and Growth include a monthly allowance and then bill overage at the rate shown for your plan. We email the account owner when usage in a period passes twice your plan's included Lookups; service continues. Once usage reaches five times your plan's included Lookups (or the allowance on your Order Form) in a period we pause overage: billable requests are refused until the next period or until you ask us to lift the ceiling for your workspace. A plan change takes effect at the next period, so it does not lift the ceiling mid-period. On request we can also set a lower overage spending cap for your workspace. We may apply per-key rate limits to protect the Service.

Once you cancel a paid plan, Lookups beyond your included allowance are refused for the rest of the period rather than billed as overage.

7. Shopify merchants

If you use WattleAddr through our Shopify app, your plan is chosen, charged and cancelled through Shopify under Shopify's App Store terms, and Shopify issues the invoice. We do not invoice you. Shopify plans are a hard cap: once the monthly allowance is used, further requests are refused until the next period or an upgrade. The clauses of these terms about invoices, payment terms, unpaid invoices and refunds, and the Refund & Cancellation Policy, do not apply to you; everything else does. If Shopify's terms and these terms disagree about billing, Shopify's terms apply. We give you notices through the app.

8. Fees, billing and taxes

• Paid plans are billed in advance for the base plan, with any overage billed in arrears for the period.
• We do not store payment instruments. We issue a tax invoice and you pay it, by electronic funds transfer or PayID using the invoice number as the reference, or by a one-off card payment in the console. There is no saved card, no direct debit mandate and no automatic payment: each invoice is paid only by an act of yours. Enterprise & Government accounts may also pay against a purchase order where agreed.
• Payment terms. Each invoice states its due date. Unless your invoice or Order Form says otherwise, an invoice for a subscription period is due on the first day of that period, and any other invoice is due 7 days from issue.
• Plan changes. Moving from the Free tier to a paid plan takes effect immediately and we issue an invoice for the new plan straight away. A change between paid plans, in either direction, takes effect at the start of your next billing period, and nothing is charged mid-period. If you need more capacity before the change takes effect you keep going, up to the overage ceiling, and the extra is billed as overage in arrears.
• If an invoice is not paid. We email a reminder before taking any action. If an invoice remains unpaid more than 14 days after its due date, we may move the workspace to the Free plan. We do not revoke your API keys for non-payment; they keep working within the Free allowance, and the unpaid invoice remains payable. You must pay our reasonable costs of recovering an overdue invoice.
• Chargebacks. If you charge back a card payment we accepted in good faith, your workspace moves to Free until the dispute is resolved, and you must pay any dispute fee we are charged. A chargeback on a payment we have already agreed to refund is treated as that refund.
• Fees are non-refundable except as required by the Australian Consumer Law or as set out in our Refund & Cancellation Policy, under which your first payment on a plan is eligible for a refund if you cancel within 7 days, subject to the usage deduction that policy describes. If you dispute a charge, contact billing@wattleaddr.com.au within 30 days.
• We may change prices on at least 30 days' notice by email for existing paid plans; changes take effect from your next billing period.
• You are responsible for all taxes other than taxes on our income. Where GST applies, you must pay the GST-inclusive amount against a valid tax invoice.

9. Address Data, G-NAF licence and attribution

The Address Data is derived from the Geocoded National Address File (G-NAF), © Geoscape Australia, made available under the Open G-NAF End User Licence Agreement. Your use of Address Data is subject to that licence, and if these terms and that licence ever disagree about the data, the licence applies. If the licence or the availability of G-NAF changes in a way that materially affects the Service, we may modify or discontinue the affected part of the Service on as much notice as we can give (this is the event outside our control that the Suspension and termination clause describes), and will refund any prepaid fees for the unused part of your period.

Your G-NAF obligations. When you display, store or pass on Address Data you must: keep the attribution we specify in our documentation, at minimum "Incorporates or developed using G-NAF © Geoscape Australia, licensed under the Open G-NAF End User Licence Agreement", with a note that the data was modified where you modify it, wherever you surface Address Data; not use Address Data to compile addresses for sending mail unless deliverability is verified by a secondary source; not imply that Geoscape Australia or we endorse you; and pass the licence's "as is" disclaimer through to anyone you supply Address Data to.

10. Your data and privacy

Our handling of personal information is described in our Privacy Policy. Where you submit End User personal information (such as addresses your users type) to the Service, our Data Processing Agreement at wattleaddr.com.au/legal/dpa forms part of this agreement and applies to that data from the moment you create a workspace. No signature is needed. Enterprise & Government customers may instead sign a negotiated version, which then replaces the published one.

You are responsible for having a lawful basis to collect and submit End User data to the Service, and for complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles in your own handling of that data, including any notice you owe your End Users.

11. Data residency

We host and process all customer and End User data within Australia: primary infrastructure in Sydney and a standby in Melbourne, both on Australian cloud infrastructure, with backups held in Australia. We do not route address queries or store your data offshore. Our infrastructure is architected to support IRAP-aligned workloads; we do not hold an IRAP assessment, ISO 27001 certification or equivalent, and we do not claim one. The Data Residency Attestation on our website records the current arrangements and the date they were last verified.

12. Availability and service levels

We aim to keep the Service available and performant, but except where a Service Level Agreement is expressly agreed in your Order Form, the Service is provided on an "as available" basis and we do not warrant uninterrupted or error-free operation. We may perform maintenance and will use reasonable efforts to minimise disruption. Our published maintenance window and live status are at wattleaddr.com.au/status.

13. Intellectual property

• We (and our licensors) own the Service, including its software, documentation and branding. We grant you a non-exclusive, non-transferable right to use the Service during your subscription in accordance with these terms.
• All rights in the Service not expressly granted in these terms are reserved to RR Sols Pty Ltd and its licensors, and nothing in these terms grants you any right in the Service by implication or estoppel. This clause governs the Service, not the Address Data: it does not limit any right you have in G-NAF under the Open G-NAF End User Licence Agreement.
• G-NAF and related data remain the property of Geoscape Australia and its licensors and are used under the open G-NAF licence.
• You retain ownership of your applications and your data. If you give us feedback, you grant us a perpetual, royalty-free licence to use it to improve the Service.
• Publicity. We will not use your name or logo in our marketing without your written consent. You may say that you use WattleAddr.

14. Third-party services

The Service relies on third parties including our hosting provider (Binary Lane), our email provider (VentraIP) and our payment processor (Pinch Payments), all Australian, and on G-NAF data from Geoscape Australia. Our database runs on WattleDB, another product of RR Sols Pty Ltd. We may subcontract parts of the Service but remain responsible for it under these terms; the Data Processing Agreement governs who may handle End User data.

15. Consumer guarantees and warranties

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded (Non-Excludable Rights).

Where our services come with Non-Excludable Rights, and to the extent we are entitled to do so and it is fair and reasonable, our liability for failure to comply with a consumer guarantee (other than a guarantee as to title, undisturbed possession or undisclosed securities) is limited, at our option, to re-supplying the services or paying the cost of having them re-supplied. Except for Non-Excludable Rights, the Service is provided "as is" and we exclude all other warranties to the extent permitted by law, including as to accuracy, completeness, currency or fitness for a particular purpose of the Address Data.

16. Limitation of liability

Subject to the clause above (Consumer guarantees and warranties), and to the maximum extent permitted by law:

• neither party is liable to the other for loss of profit, revenue, goodwill or anticipated savings, or for indirect or consequential loss;
• each party's total liability arising out of or in connection with this agreement, in contract, tort (including negligence), statute or otherwise, is limited to the fees you paid us in the 12 months before the event giving rise to the claim (or AUD 100 if you were on the Free tier);
• this cap and the exclusion of consequential loss do not apply to your obligation to pay fees, to liability that cannot be limited by law, to either party's fraud or wilful misconduct, or to breach of the Confidentiality clause;
• we are not liable for loss arising from your reliance on the Address Data for mail deliverability.

Indemnity. You will indemnify us against loss we suffer from a third-party claim to the extent it arises from your unlawful use of the Service, your use of Address Data in breach of the G-NAF licence, or your collection or handling of End User data in breach of privacy or spam law. Your liability under this indemnity is reduced to the extent we caused or contributed to the loss. We will notify you promptly of any claim and let you control the defence.

17. Suspension and termination

• You may cancel at any time in the console or by contacting us. Cancellation takes effect at the end of the billing period you have already paid for, after which the workspace moves to the Free plan and your API keys continue to work within the Free allowance. For the rest of a cancelled period, Lookups beyond your included allowance are refused rather than billed. Refunds are governed by our Refund & Cancellation Policy.
• The workspace owner may instead delete a workspace, which is not the same as cancelling: deletion revokes that workspace's API keys immediately and deletes its search-log text, so export anything you need first. Deleting a workspace within 7 days of your first payment is treated as a cancellation for refund purposes. Deleting does not extinguish an invoice that is otherwise payable.
• We may suspend or terminate your access if you materially breach the Acceptable Use clause, or where required to protect the Service or comply with law. We will give notice and an opportunity to cure where practicable. Non-payment is dealt with only as the Fees clause describes.
• If we discontinue the Service, we will give at least 90 days' notice by email (unless an event outside our control forces us to stop sooner, in which case we give as much notice as we can), refund any prepaid fees for the unused part of your period, and provide an export of your search log and workspace settings on request.
• On termination, your right to use the Service ends. We delete or de-identify your data in accordance with our Privacy Policy and the Data Processing Agreement, except records we must keep by law, such as tax invoices and adjustment notes.

18. Confidentiality

Each party may receive confidential information of the other. Each party will protect the other's confidential information with reasonable care and use it only to perform under this agreement. This does not apply to information that is public, already known to the recipient, independently developed, or required to be disclosed by law. This clause survives for three years after the agreement ends.

19. Changes to these terms

We may change these terms. If a change reduces your rights or increases your obligations, we will email the account owner (or notify you in the Shopify app) at least 30 days before it takes effect, and you may cancel before the effective date and receive a refund of any prepaid fees for the unused part of your period. Other changes take effect when we post them with a new "last updated" date. Using the Service after the effective date is acceptance.

20. Governing law and disputes

These terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of that State and the Commonwealth of Australia. Before commencing proceedings (other than for urgent relief), a party will write to the other at the notice address below describing the dispute, and the parties will attempt in good faith to resolve it by discussion for 20 business days.

21. General

• Assignment: you may not assign these terms without our consent, which we will not unreasonably withhold on a sale of your business; we may assign to a related body corporate or in connection with a sale of our business, on notice to you.
• Entire agreement: these terms, the Privacy Policy, the Refund & Cancellation Policy, the Data Processing Agreement, any Service Level Agreement your Order Form references, and your Order Form are the entire agreement and supersede prior discussions. A Service Level Agreement applies only where your Order Form references it; the Free, Starter and Growth plans carry no uptime commitment.
• Order of precedence: if these documents are inconsistent, the following order applies, to the extent of the inconsistency only: (a) an Order Form we have issued or countersigned, and any Service Level Agreement it references; (b) the Data Processing Agreement and Privacy Policy, for anything concerning personal information, and the Refund & Cancellation Policy, for anything concerning refunds or cancellation; (c) these terms. A matter one document covers and another is silent on is not an inconsistency. For Shopify merchants, Shopify's terms apply to billing as the "Shopify merchants" clause describes.
• The Limitation of liability clause of these terms applies to every document forming this agreement, including any service credits under a Service Level Agreement. Nothing in the order of precedence limits your rights under the Australian Consumer Law.
• No third-party rights: End Users and other third parties have no rights under this agreement.
• Severability and waiver: if a provision is unenforceable it is severed to the minimum extent necessary; a failure to enforce is not a waiver.
• Force majeure: neither party is liable for delay or failure caused by events beyond its reasonable control, other than an obligation to pay money. If such an event prevents performance for more than 30 days, either party may terminate on notice, and we will refund prepaid fees for the unused part of your period.
• Survival: the clauses on fees owed, Address Data and G-NAF obligations, intellectual property, consumer guarantees, limitation of liability, confidentiality, governing law and this General clause survive termination.
• Notices: we give notice by email to the account owner or, for Shopify merchants, by a notice in the app that stays visible for at least 30 days. Email notice is taken as received the next business day in Sydney; in-app notice when first displayed. You give notice by email to legal@wattleaddr.com.au from the account owner's address, received when we acknowledge it or the next business day.

22. Contact

RR Sols Pty Ltd t/a WattleAddr, legal@wattleaddr.com.au for legal and support@wattleaddr.com.au for support.

This document is part of the agreement between you and RR Sols Pty Ltd. It is not advice about your own legal position; get your own advice if you need it. Questions: legal@wattleaddr.com.au.