Service Level Agreement
RR Sols Pty Ltd t/a WattleAddr · ABN 00 000 000 000 · Last updated 12 July 2026
This SLA applies to Enterprise customers of WattleAddr, operated by RR Sols Pty Ltd (ABN 00 000 000 000). It sets out the uptime we commit to, how it is measured, and the service credits available if we miss it. It forms part of your agreement with us and applies only where your order form references it.
1. Scope
This SLA covers the WattleAddr address API served from Sydney, Australia. It applies to Enterprise plans only. Free, Starter and Growth plans are provided without an uptime commitment, though we operate them on the same infrastructure.
The developer console, documentation, marketing site and email are not covered by this SLA.
2. Uptime commitment
We commit to a Monthly Uptime Percentage of at least 99.5% for the API endpoints under /v1, measured per calendar month in Australian Eastern time.
99.5% permits approximately 3 hours 39 minutes of unavailability per calendar month. We publish the figure we can currently stand behind rather than a larger one we cannot.
"Monthly Uptime Percentage" means: (total minutes in the month, minus Excluded Minutes, minus Unavailable Minutes) divided by (total minutes in the month, minus Excluded Minutes), expressed as a percentage.
"Unavailable" means the API returns 5xx errors, or fails to respond, for more than five consecutive minutes for requests that are correctly authenticated and correctly formed.
3. What is excluded
Excluded Minutes are periods of unavailability caused by:
- Scheduled maintenance, where we gave at least 48 hours notice by email and it falls within a published maintenance window.
- Emergency maintenance required to address a security vulnerability, where we notify you as soon as reasonably practicable.
- Your own configuration, applications, or exceeding your plan quota or rate limits.
- Suspension or termination of your account in accordance with the Terms of Service.
- Factors outside our reasonable control, including failures of the public internet, your network, or a force majeure event.
- Unavailability of the underlying G-NAF dataset or its publisher, to the extent it is not within our control.
4. Service credits
If we miss the commitment in a calendar month, you may claim a credit against the fees for that month:
| Monthly Uptime Percentage | Service credit |
|---|---|
| Below 99.5% but at or above 99.0% | 10% of that month’s fees |
| Below 99.0% but at or above 98.0% | 25% of that month’s fees |
| Below 98.0% | 50% of that month’s fees |
Service credits are your sole and exclusive remedy for any failure to meet this SLA. Credits are applied against future fees, are not refundable in cash, and cannot exceed 50% of the fees for the affected month.
5. Claiming a credit
To claim, email support@wattleaddr.com.au within 30 days of the end of the affected month, with the dates and times of the unavailability you observed and any logs or request identifiers you hold. We will respond within 30 days. We may compare your report against our own monitoring, which will be the primary record.
6. Status and incident communication
We publish API, engine and dataset status, including the current G-NAF release, and the API exposes an unauthenticated /v1/status endpoint you can poll. For incidents affecting Enterprise customers we will provide an initial notification and, once resolved, a written summary of cause and remediation on request.
7. Changes
We may update this SLA. If we reduce the uptime commitment or the credits, we will give at least 30 days notice by email and the change will take effect at your next renewal. Contact legal@wattleaddr.com.au with any questions.
This document is provided for transparency and does not constitute legal advice. For questions, contact legal@wattleaddr.com.au.